Jobs: Technology Manager

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National Headquarters, New York

Job Title: Technology Manager

Department: Information Technology

Location: New York, NY

Reports To: Chief Operating Officer

FLSA Status: Exempt/ Full-Time

Union Status: Grade 6

SUMMARY

We have an incredible new opportunity for an experienced technology professional to join our iTeam focused on Program Management and Solutions implementation.  The Technology Manager will have a large sphere of influence nationally in our organization and will be responsible for acting as the lead liaison between outside Technology service vendors and internal teams to implement new software solutions to our existing IT environment. 

Additionally, the Technology Manager will assess IT and resource requirements, track solutions delivery, create and maintain accurate high-level IT solutions reporting, and complete User Acceptance / Unit Testing.  Collaborating with our IT Managed Service provider, the Technology Manager will also will work to provide advanced desktop support on a variety of issues to local and remote users when necessary.  The geographic areas of responsibilities are New York, Atlanta, Chicago, Dallas, Los Angeles and Washington, DC

The ideal candidate will be a highly organized, technically minded and a forward thinking IT Manager.  A person who enjoys solving complex IT and cloud based solutions issues, and has good interpersonal communications skills to interact with multiple external vendors, internal organization leaders and a national user community.

WHO WE ARE

Lambda Legal is a national organization committed to achieving full recognition of the civil rights of lesbians, gay men, bisexuals, transgender people and everyone living with HIV through impact litigation, education and public policy work. Since 1973, Lambda Legal has used impact litigation and other advocacy tools to decriminalize same-sex relationships, fight HIV discrimination, win marriage equality, and advance the rights of transgender people. Contributions from supporters nationwide enable a growing budget of approximately $19M. Clients are not charged for legal representation or advocacy and Lambda Legal receives no government funding. Headquartered in New York City, Lambda Legal has regional offices in Los Angeles, Chicago, Atlanta, Dallas, and Washington, DC.

We believe that serving the full breadth of the LGBT and HIV communities requires cultural competency and enthusiasm for diversity of all kinds. To be successful, we must approach our work with an understanding that discrimination based on sexual orientation or gender identity is not the only obstacle to achieving full formal and lived equality for LGBT people and everyone living with HIV– rather, we recognize the intersectional nature of discrimination, specifically including biases based on race, religion, national origin, education, and class. In light of this reality, we prioritize awareness and proactive commitment to counteracting these biases and their compounding effects.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Reporting to the Chief Operating Officer, the Technology Manager plays a leadership role in helping our team to work smarter and not harder by infusing technology into our processes.
  • Acts as a Program Manager and Implementation Manager to track organization wide technology needs and solutions delivery from concept to delivery.
  • Serves as a liaison between IT and other supported departments within Lambda to provide needs assessment and subsequent design, development, delivery, and maintenance of technology solutions.
  • Responsible for providing desktop support to end users (locally and remote when necessary) and working with our contracted Managed Service Provider in investigating / resolving applications, operating systems, and any other technology related errors in a timely manner.
  • Manage and maintain all video conferencing equipment and the quality of the audio / visual experience.  Works to repair video conferencing tools, mobile phone activations and hardware complications.
  • Assists with provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.
  • Assesses resource requirements of technology projects and recommends to the COO if varying projects should be staffed internally or outsourced.
  • Completes in-depth analysis of possible IT Solutions, completing cost benefit analysis, and recommended new solutions to the COO and Lambda Legal Technology Committee.
  • Researches and implements technological strategic solutions.
  • Plans, monitors, and appraises job results of service providers.
  • Initiates, coordinates, and enforces systems, policies, and procedures.
  • Maintains a safe and secure work environment.
  • Maintains organization’s effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies.
  • Determines technological research into future technologies by aligning organization goals, strategies, practices, and user requirements.
  • Recommends information technology strategies, policies, and procedures by evaluating the organization outcomes.
  • Completes projects by coordinating resources and timetables with user departments and IT service providers.
  • Verifies application results by conducting system audits of technologies implemented.
  • Maintains quality service by establishing and enforcing organization standards.
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

QUALIFICATIONS

Education and Experience Requirements

  • Bachelor’s or master’s degree in computer science or an equivalent technology field.
  • Five or more years of IT work experience.  Preferably 5+ years of IT Program and Solutions Implementation Management experience preferably supporting an Enterprise IT Program.
  • TIL certification, LEAN certification, project management skills and prior use of ITSM software tools to process customer requests is a plus, but not required.
  • Optional product or system certification.
  • Information Technology Manager Qualifications/Skills:
  • Experience with cybersecurity and digital security risks across a geographically distributed organization.
  • Experience with vendor management including drafting of RFPs, planning and budgeting.
  • Experience implementing or developing an effective IT strategy.
  • Highly organized with excellent time and project management skills.
  • Demonstrated experience in managing and prioritizing competing demands.
  • Resourceful, proactive problem solver, self-motivated with a strong sense of ownership and accountability.
  • Ability to cultivate and maintain strong relationships remotely.
  • Excellent verbal and written communication skills.
  • Attention to detail.
  • Experience working in a diverse and geographically distributed organization.
  • Strong analytical and problem-solving skills; ability to work creatively in a problem-solving environment.
  • Possess the following personal attributes: Trustworthy, Strategic, Organized, Results-driven, Self-starter, Inclusive, Transparent and Collaborative.

Working at Lambda Legal requires a demonstrated awareness to the concerns of the breadth of the communities that Lambda Legal serves.  Any successful candidate will welcome the opportunity to work in a gender-diverse and racially-diverse environment

SUPERVISORY RESPONSIBILITIES: N/A

TRAVEL

This position requires some regional travel; travel percentage of 10%.

SALARY

Salary is based on the Collective Bargaining Agreement.  The salary range begins at $79,000. Competitive benefits package is provided, including medical, dental, life and long-term disability insurance, employer contributions to retirement account, and substantial vacation.

APPLICATION

The position is open until filled.

Send resume, and cover letter by e-mail only to careers@lambdalegal.org, attention Charles Fields, Chief Operating Officer with the subject line of “Technology Manager”.

No calls please. Due to the high volume of applications, Lambda Legal cannot return phone calls about the position and does not notify applicants of status except when an interview is granted.

Lambda Legal is committed to further building and maintaining a staff that reflects the full range of LGBT, HIV-affected and allied communities, and is an equal opportunity employer. People of color, transgender and gender-diverse people, women, people with abilities in multiple languages, immigrants, people living with disabilities, and individuals living with HIV are encouraged to apply.