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Jobs: Enterprise and Cybersecurity Technology Services Manager

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National Headquarters, New York
South Central Regional Office, Dallas
Southern Regional Office, Atlanta

Department: Technology (Finance & Operations)

Location: New York, NY (Preferred); Dallas, TX; or Atlanta, GA

Reports To: Director of Technology and Cybersecurity

FLSA Status: Exempt/Full-Time

Union Status: Grade 6

Summary

We have an incredible new opportunity for an experienced technology professional to join our Technology team focused on transforming Lambda Legal’ s technology utilization.  The Enterprise Technology and Cybersecurity Services Manager will be responsible for supporting the Director of Technology and Cybersecurity with technology service vendors and internal teams to manage, implement and operate solutions to our existing technology environment.  In collaboration with our vendors, secure and support the on-site and cloud-based technology environment. 

Additionally, the Manager will work with the Director of Technology and Cybersecurity to assist in development of technology/Cybersecurity and resource requirements, track solutions delivery, create and maintain accurate high-level technology solutions reporting, and complete user acceptance / unit testing.  Collaborating with our technology service providers, the Manager will also assist with advanced user support as well as technology platform support on a variety of issues to support local and remote users and business functions when necessary.  The geographic areas of responsibilities are New York, Atlanta, Chicago, Dallas, Los Angeles and Washington, DC.

The ideal candidate will be a highly organized, technically minded and a forward-thinking Cybersecurity Technologist.  A person who enjoys solving complex technology and cloud-based solutions issues and has good interpersonal communications skills to interact with multiple external vendors, internal organization leaders and a national user community.

Who We Are

Lambda Legal is a national organization committed to achieving full recognition of the civil rights of lesbians, gay men, bisexuals, transgender people and everyone living with HIV through impact litigation, education and public policy work. Since 1973, Lambda Legal has used impact litigation and other advocacy tools to decriminalize same-sex relationships; challenge discrimination against LGBT people and people living with HIV in the workplace, the home, in schools, in health care, and in the military; and protect LGBT families, including by winning and defending marriage equality. Clients are not charged for legal representation or advocacy and Lambda Legal receives no government funding. Headquartered in New York City, Lambda Legal has regional offices in Los Angeles, Chicago, Atlanta, Dallas, and Washington, D.C.

We believe that serving the full breadth of the LGBT and HIV communities requires cultural competency and enthusiasm for diversity of all kinds. To be successful, we must approach our work with an understanding that discrimination based on sexual orientation or gender identity is not the only obstacle to achieving full formal and lived equality for LGBT people and everyone living with HIV– rather, we recognize the intersectional nature of discrimination, specifically including biases based on race, religion, national origin, education, and class. In light of this reality, we prioritize awareness and proactive commitment to counteracting these biases and their compounding effects.

Essential Duties and Responsibilities

  • Reporting to the Director of Technology and Cybersecurity, the Enterprise Technology and Cybersecurity Services Manager plays an essential role helping our team to work smarter and not harder by infusing technology into our processes.
  • Works with the Director to track organization wide technology and cybersecurity needs and solutions delivery using 3rd party and inhouse management resources.
  • Works under direction of the Director of Technology and Cybersecurity to provide needs assessment and subsequent design, development, delivery, and maintenance of technology and cybersecurity solutions.
  • Responsible for working with our Managed Service Provider(s) to provide desktop support to end users (locally and remote when necessary) in investigating / resolving complex applications, operating systems, and any other technology related errors in a timely manner.
  • Manage and maintain all video conferencing equipment and the quality of the audio / visual experience.  Works to repair video conferencing tools, mobile phone activations of Lambda Legal issued devices and hardware complications.
  • Assists our technology vendors when necessary with provisioning and deprovisioning processing, including setting up of hardware / software for new hires, and receiving hardware from separating employees.
  • Supports in-depth analysis of possible technology solutions, as directed by senior management, and provides updates to the Technology and Cybersecurity Director and Lambda Legal Technology Committee.
  • Monitors and reports on job results of service providers coordinates, the enforcement of systems, policies, and procedures.
  • Identify and respond to all security breaches.
  • Ensure organizational security by enabling the appropriate security measures.
  • Ensure full compliance on the website with all laws and regulations.
  • Translation of tech-talk to English
  • Tech-teaching skills

Qualifications

Education and Experience Requirements

  • Bachelor’s or master’s degree in computer science or an equivalent technology field.
  • Five or more years of IT work experience.  Preferably 5+ years of IT Program and Solutions Implementation Management experience preferably supporting an Enterprise IT Program.
  • 1 year of Web Management/Development Experience
  • Agile/ GIT/Scrum a plus
  • ITIL certification, LEAN certification, project management skills and prior use of ITSM software tools to process customer requests is a plus, but not required.
  • Optional product or system certification.

Enterprise Technology and Cybersecurity Manager Qualifications/Skills

  • Technology Risk and Incident Response program knowledge critical
  • Strong attention to detail with an analytical mind and outstanding problem-solving skills.
  • Excellent content creation and writing skills.
  • Fantastic time management skills with the ability to multi-task.
  • Experience with cybersecurity and digital security risks across a geographically distributed organization.
  • Experience with vendor management.
  • Highly organized with excellent time and project management skills.
  • Resourceful, proactive problem solver, self-motivated with a strong sense of ownership and accountability.
  • Ability to cultivate and maintain strong relationships remotely.
  • Excellent verbal and written communication skills.
  • Experience working in a diverse and geographically distributed organization.
  • Strong analytical and problem-solving skills; ability to work creatively in a problem-solving environment.
  • Translation of tech-talk to English
  • Ability to teach Tech skills to basic and intermediate users
  • Possess the following personal attributes: Trustworthy, Strategic, Organized, Results-driven, Self-starter, Inclusive, Transparent and Collaborative.

Working at Lambda Legal requires a demonstrated awareness to the concerns of the breadth of the communities that Lambda Legal serves.  Any successful candidate will welcome the opportunity to work in a gender-diverse and racially diverse environment.

Travel

This position requires some regional travel; travel percentage of 10%.

Salary

Salary is based on the Collective Bargaining Agreement and is commensurate with experience within the guidelines of a midsize not-for-profit. Competitive benefits package is provided, including medical, dental, life and long-term disability insurance, employer contributions to retirement account, and substantial vacation.

Application

The position is open until filled.

Send resume, and cover letter by e-mail only to careers@lambdalegal.org with the subject line of “Enterprise and Cybersecurity Technology Services Manager”.

No calls please. Due to the high volume of applications, Lambda Legal cannot return phone calls about the position and does not notify applicants of status except when an interview is granted.

Lambda Legal is committed to further building and maintaining a staff that reflects the full range of LGBT, HIV-affected and allied communities, and is an equal opportunity employer. People of color, transgender and gender-diverse people, women, people with abilities in multiple languages, immigrants, people living with disabilities, and individuals living with HIV are encouraged to apply.