Help Desk
How the Help Desk Works
Lambda’s Legal Help Desk staff respond directly to members of our communit(ies) who are seeking legal information and assistance with discrimination related to sexual orientation, gender identity and expression, and HIV status. To the extent that our resources and priorities allow, Lambda Legal takes on legal representation of callers whose situations present impact litigation issues; for many others, Lambda Legal provides leads to other organizations and practical information that might help them address their problems. We also provide a list of suggested questions to ask a prospective attorney. If you would like more information or to request assistance, please call the office which serves your state. Please note that help desk hours are subject to change.
The Help Desk frequently receives inquiries from people with similar questions, or who are facing similar issues, so you may wish to check our list of Commonly Requested Resources and Publications before contacting the Help Desk to see if you can find the information you need.
For inquires regarding the GLSEN’s Day of Silence, visit our National Day of Silence page.
When calling one of our Help Desks, it is most efficient to call the regional office associated with your state. If you cannot make long-distance calls, please use our toll-free number: 1-866-542-8336. When you call the toll-free number, your message will be redirected, and the appropriate regional office will call you back.
National Headquarters
Contact this office if you live in Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont or Washington, D.C..
National Headquarters accepts Legal Help Desk calls at any time during regular business hours, Monday through Friday 9:30 a.m. to 5:30 p.m. Call 212-809-8585 and ask for the Legal Help Desk. If Help Desk staff are busy helping other callers, your call will be routed to the Legal Help Desk voicemail. Please leave the following information: name, state, contact info, best time to reach you, and a brief message outlining your legal inquiry. A Help Desk staff person will return your call within one business day.
Western Regional Office
Contact this office if you live in Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington or Wyoming.
(Pacific Time)
Mondays — 10:00 a.m. to 12:00 p.m. and 2:00 p.m. to 4:00 p.m.
Tuesdays — 10:00 a.m. to 12:00 p.m. and 2:00 p.m. to 4:00 p.m.
Wednesdays — 2:00 p.m. to 4:00 p.m.
Thursdays — 10:00 a.m. to 12:00 p.m. and 2:00 p.m. to 4:00 p.m.
Friday — 10:00 a.m. to 12:00 p.m. and 2:00 p.m. to 4:00 p.m.
Call 213-382-7600 and ask for the Help Desk.
Midwest Regional Office
Contact this office if you live in Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, North Dakota, Ohio, South Dakota or Wisconsin.
(Central Time)
The Midwest Regional Office accepts Help Desk calls at any time during business hours (M-F 9:30 a.m. - 5:30 p.m.). Call 312-663-4413, ask for the Help Desk, and a Help Desk staff person will assist you. If Help Desk staff is busy helping other callers, your call will automatically be routed to the Legal Help Desk voicemail. You are welcome to leave the following information: name, state, contact info, best time to reach you, and a brief message outlining your legal inquiry. A Help Desk staff person will return your call within one to two business days.
Southern Regional Office
Contact this office if you live in Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee, Virginia or West Virginia.
(Eastern Time)
Mondays -- 2:00 p.m. to 4:00 p.m.
Wednesdays -- 2:00 p.m. to 4:00 p.m.
Thursdays -- 10:00 a.m. to 12:00 p.m.
Call 404-897-1880 and ask for the Help Desk.
South Central Regional Office
Contact this office if you live in Arkansas, Colorado, Kansas, Louisiana, Nebraska, New Mexico, Oklahoma or Texas.
(Central Time)
The South Central Regional Office accepts help desk calls during regular business hours (M-F 9 a.m. to 5 p.m.). Please call 214-219-8585 and ask for the Help Desk. If Help Desk staff are unavailable, your call will be routed to the Legal Help Desk voice mail. We encourage you to leave the following information: name, location (city and state), phone number and a brief description of your legal inquiry. A Help Desk staffperson will return your call in one to two business days.
