Jobs: Family Law Help Desk Specialist (Bilingual)

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Lambda Legal seeks a highly motivated individual to serve as a full-time Help Desk Specialist, primarily responsible for responding to calls, e-mails and letters to Lambda Legal’s Help Desk seeking resources and legal assistance. This position focuses on laws and discrimination affecting families with LGBT members and families that include people living with HIV. Though a range of areas core to Lambda Legal’s mission will be involved in the Help Desk Specialist’s work, the position requires willingness to learn about family law, particularly the legal rights of LGBT parents and LGBT children. 

The Help Desk Specialist will also champion the legal work that Lambda Legal does on behalf of families including people who are LGBT or living with HIV by presenting publicly at community events and conferences to further Lambda Legal’s mission to secure justice for our communities.

Lambda Legal is the leading national nonprofit organization working to achieve full recognition of the civil rights of lesbian, gay, bisexual, and transgender (LGBT) people and individuals living with HIV through impact litigation and other strategies that leverage deep legal expertise. Founded in 1973 and headquartered in New York City, Lambda Legal has regional offices in Los Angeles, Chicago, Atlanta and Dallas. (For more information, see

Essential Duties and Responsibilities

The Help Desk Specialist’s primary role will be to field, screen, respond to and develop requests for assistance. The Help Desk Specialist will also maintain and update family law legal resources from around the country. The Help Desk Specialist must be prepared to respond to and develop a high volume of intake requests and interact respectfully with a diverse population in a sensitive and professional manner. The Help Desk Specialist should be enthusiastic about demonstrating subject matter expertise and passion for Lambda Legal’s mission through work with groups and organizations that focus on LGBT and HIV-related family law issues, and with community and government leaders.


  • Commitment to protecting the rights of LGBT individuals and people living with  HIV
  • Excellent writing, verbal and analytical skills, including the ability to  communicate orally and in writing in a courteous and professional manner
  • Excellent computer skills (Word, Outlook, internet research)
  • Counseling skills or experience with other phone help lines or volunteer  management desirable
  • Relevant experience in the legal profession and family law experience desirable
  • Bilingual capacity (Spanish/English) required

Salary: Salary is commensurate with experience within the guidelines of Lambda Legal’s scale.  The position comes with excellent benefits including medical, dental, life and long-term disability insurance, as well as generous vacation and employer contribution to retirement account.

Application: The position is open until filled. Send resume, brief writing sample, and a letter or email explaining your interest in the position and how you learned of the job opening to:

Amy Shapiro
Legal Administrative Manager
Lambda Legal
120 Wall Street, 19th Floor
New York, NY 10005
[email protected]

No calls please. Due to the high volume of applications, Lambda Legal cannot return phone calls about the position and, regrettably, may be unable to notify applicants of the status of applications until the selection process is complete.

Lambda Legal is committed to building and maintaining a diverse staff and is an equal opportunity employer. People of color, transgender and gender-nonconforming people, people with abilities in multiple languages, immigrants, and people living with disabilities, including HIV, are encouraged to apply.